xRM stands for eXtensible Relationship Management

Wednesday, July 28, 2010 - 10:24 PM von http://blogs.msdn.com/b/jim_glass/archive/2010/07/28/xrm-stands-for-extensible-relationship-management.aspx
"xRM stands for eXtensible Relationship Management, and it amounts to a powerful platform for enabling agility. It means an escape from the buy-build dilemma that has long bogged down IT departments. It means you can satisfy business requirements at the speed the business expects." ~ James Downey To learn more, download his free whitepaper.

Windows Azure, the First Cloud OS

Wednesday, July 28, 2010 - 10:19 PM von http://blogs.msdn.com/b/crm/archive/2010/07/28/windows-azure-the-first-cloud-os.aspx
Award winning developer James Downey shares with us his impressions of Microsoft Windows Azure Platform . It’s funny that so much literature in IT trade magazines depicts Microsoft as the aging champion of on-premise software, struggling in vain...(read more)

Everyone’s Heads Down ~ Microsoft Dynamics CRM 2011

Tuesday, July 27, 2010 - 7:00 PM von http://blogs.msdn.com/b/jim_glass/archive/2010/07/27/everyone-s-heads-down-microsoft-dynamics-crm-2011.aspx
I just returned from a short vacation to see my son’s family. Sometimes I don’t really appreciate the fabulous weather we have in the Northwest. Today is was 60 degrees and traffic free as I rode my scooter in to work.  :O) Everyone seems to be taking very short vacations as we get closer to the Microsoft Dynamics CRM 2011 launch date. There is so much we want to do in every release. I noticed that a lot of people who attended this year’s Worldwide Partners’ Conference who caught the talk about...

Microsoft Dynamics CRM Tip: Getting Answers to Your Questions Quickly

Tuesday, July 27, 2010 - 6:27 PM von http://blogs.msdn.com/b/crm/archive/2010/07/27/microsoft-dynamics-crm-tip-getting-answers-to-your-questions-quickly.aspx
If you want answers quickly and for free, there is no better place than the Microsoft Dynamics Forums on MSDN. We have a lot of dedicated people monitoring this forum who are passionate about providing solutions. There are many ways to learn about using...(read more)

xRM Showcase Challenge Results

Thursday, July 22, 2010 - 8:07 PM von http://blogs.msdn.com/b/crm/archive/2010/07/22/xrm-showcase-challenge-results.aspx
The xRM Showcase Challenge is over! Thank you, CRM community, for your participation and votes. And the winners are: 1st Place with 469 Votes : CIT MiFID – Compliant Client Registration Process for Asset Management Firms submitted by Columbus IT...(read more)

Michael Kaplan: There is a lingering size issue…

Thursday, July 22, 2010 - 7:51 PM von http://blogs.msdn.com/b/jim_glass/archive/2010/07/22/michael-kaplan-there-is-a-lingering-size-issue.aspx
Another stellar post from Michael Kaplan’s Sorting it all Out blog regarding the size of the code solution: “For me the worst part is that some of the people who did the original work don't even see an issue here -- they feel quite good about all they have done and don't see the irony that happens when they are a bit piqued when those it was done for aren't "more appreciative." I have found myself apologizing for "those who don't know any better" quite a bit in recent times.” Read more… ...

Using CRM Error Codes to Enhance Customer Support

Wednesday, July 21, 2010 - 5:17 PM von http://blogs.msdn.com/b/crm/archive/2010/07/21/using-crm-error-codes-to-enhance-customer-support.aspx
Today’s guest blogger is Jerry Weinstock at CRM Innovation a Microsoft Gold Certified Partner with three ISV CRM solutions that are in the cloud – Email2CRM – integrated email messaging with web analytics, Data2CRM – import and...(read more)

New: Customer Care Accelerator

Tuesday, July 20, 2010 - 4:38 PM von http://blogs.msdn.com/b/crm/archive/2010/07/20/new-customer-care-accelerator.aspx
Meet new CRM MVP Kuba Skalbania , our guest blogger today. Kuba walks us through the use of the newest CRM accelerator. One of the newest accelerators for Microsoft Dynamics CRM is the CCA, Customer Care Accelerator . And I dare say - CCA is not just...(read more)

Beyond Social: Read/Write in The Era of Internet of Things

Monday, July 19, 2010 - 10:55 PM von http://blogs.msdn.com/b/jim_glass/archive/2010/07/19/beyond-social-read-write-in-the-era-of-internet-of-things.aspx
Surfing the Web I came across Richard MacManus’ most excellent Internet update via ReadWriteWeb. It would be easy to say that the 'social' element is still the primary part of today's Web, since the popular products of this era enable you to say what's on your mind (Facebook), what's happening (Twitter), or where you are (Foursquare). All of these are mostly social activities. But more significantly, these and other products output data that will increasingly be used to build personalized se...

I'm a Microsoft MVP!

Monday, July 19, 2010 - 10:34 PM von http://blogs.msdn.com/b/crm/archive/2010/07/19/i-m-a-microsoft-mvp.aspx
Guest blogger and new CRM MVP Dave Berry shares with us some of his excitement for receiving the Microsoft MVP award for the CRM team. Dave blogs regularly at CRM Entropy—a Microsoft CRM Blog . If you had asked me a year ago if I thought I qualified for...(read more)

WPC: Demo Videos CRM 4 various functional areas

Friday, July 16, 2010 - 5:12 PM von http://blogs.msdn.com/b/crm/archive/2010/07/16/wpc-demo-videos-crm-4-various-functional-areas.aspx
This report is from Max Fatouretchi who leads the business development for Microsoft Dynamics™ products in the financial services industry for all territories outside of North America. In this role, his main responsibilities are establishing partners...(read more)

MSDN Expert Chat: SharePoint MVPs

Thursday, July 15, 2010 - 9:45 PM von http://blogs.msdn.com/b/jim_glass/archive/2010/07/15/msdn-expert-chat-sharepoint-mvps.aspx
Wednesday July 21st @9am PDT or Noon EST  the SharePoint MVPs are holding an Expert Chat which is available to the public in the MSDN Chat Room. For those who are not familiar with the MVPs these are the guys who write the SharePoint books, present at Tech-Ed and Tech Ready….familiar names in the SharePoint world such as Andrew Connell, Bill English, Shane Young, and Spencer Harbar who is one of only a few non-MS people to achieve Masters Certification.  Some of you may know Andrew Connell as he...

SAMS Book: Microsoft Dynamics CRM 4 Integration

Thursday, July 15, 2010 - 9:39 PM von http://blogs.msdn.com/b/crm/archive/2010/07/15/sams-book-microsoft-dynamics-crm-4-integration.aspx
CRM MVP Marc Wolenik and CEO of Webfortis and the SAM Publishers has provided MSDN with a chapter from his book for the SAMS Unleashed series. In Microsoft Dynamics® CRM 4 Integration Unleashed, two leading experts present proven techniques, best practices...(read more)

Dynamics CRM Session Videos from WPC 2010 #wpc10

Thursday, July 15, 2010 - 4:11 PM von http://microsoft-crm-au.spaces.live.com/Blog/cns!4D66C5AE1389F5D8!1638.entry
These are online on the Internet now. A really great way to see and learn about Dynamics CRM 2011 today. [DYN03] Next Generation Business Applications in the Cloud: Microsoft Redefines the Delivery of Business SolutionsJoin CRM Product Marketing General Manager, Brad Wilson and Dynamics Partner Strategy Director, Kim Smith as they introduce you to the next generation of Customer Relationship Management solutions -- Microsoft Dynamics CRM 5. In this session, see firsthand the exciting new relea...

Microsoft Dynamics CRM 2011 beta coming in September

Wednesday, July 14, 2010 - 10:31 PM von http://blogs.msdn.com/b/crm/archive/2010/07/14/microsoft-dynamics-crm-2011-beta-coming-in-september.aspx
Microsoft Dynamics CRM 2011, the next version of Microsoft's customer relationship management software, will be released to beta in September and officially released by the end of this year, Microsoft announced today. Microsoft is demoing the upcoming...(read more)

Real Name of ‘CRM5’ is ‘Dynamics CRM 2011’ Plus Beta and Product Information

Wednesday, July 14, 2010 - 7:42 AM von http://microsoft-crm-au.spaces.live.com/Blog/cns!4D66C5AE1389F5D8!1637.entry
Early Tuesday local time, Microsoft made important announcements about the future of Microsoft Dynamics CRM. A very notable point is that Australia will be a launch market for the next generation of Microsoft Dynamics CRM Online by the end of 2010. This upcoming major release delivers “The Power of Productivity” for businesses and introduces the Microsoft Dynamics Marketplace for on-demand and on-premises solutions. News Highlights: Official name: Microsoft Dynamics CRM 2011 Public Beta: Availa...

Microsoft Dynamics CRM as a Tag Cloud via Wordle

Tuesday, July 13, 2010 - 9:33 PM von http://blogs.msdn.com/b/crm/archive/2010/07/13/microsoft-dynamics-crm-as-a-tag-cloud-via-wordle.aspx
I was just playing with Tag Clouds using Wordle.net and came up with this. This visualization actually nicer than my first attempt where I tried to add so much info the resulting cloud was sooo tiny. I’ve used this kind of art for a number of projects...(read more)

Got questions? We have some great places to get answers.

Tuesday, July 13, 2010 - 9:23 PM von http://blogs.msdn.com/b/jim_glass/archive/2010/07/13/got-questions-we-have-some-great-places-to-get-answers.aspx
If you have questions about Microsoft Dynamics CRM we have answers online (as well as in the product). Here is a guide that should be bookmarked by every power user: http://rc.crm.dynamics.com/help/# It looks like this: Tell me that isn’t loverly. :O)

Latest “CRM At A Glance” Numbers

Tuesday, July 13, 2010 - 11:46 AM von http://blogs.msdn.com/b/ukcrm/archive/2010/07/13/latest-crm-at-a-glance-numbers.aspx
Move On Up… As announced by Stephen Elop during the opening keynote at the Microsoft Worldwide Partner Conference (at approx 3 hours, 12 minutes), Microsoft Dynamics CRM now has more than 23,000 customers with over 1.4 million users. This posting is provided "AS IS" with no warranties, and confers no rights. Laughing Boy Chestnuts Pre-School

Unscripted Humour Outbreak In WPC Keynote Shock..!!

Tuesday, July 13, 2010 - 11:13 AM von http://blogs.msdn.com/b/ukcrm/archive/2010/07/13/unscripted-humour-outbreak-in-wpc-keynote-shock.aspx
Mambo No. 5… I was watching a recording of yesterday’s opening keynote from the Microsoft Worldwide Partner Conference, when Richard Riley (an ex-colleague from my PTS days here at Microsoft UK) made an impromptu show of support for the English football team, right in the middle of a demo being given by Stephen Elop, president of the Microsoft Business Division. This posting is provided "AS IS" with no warranties, and confers no rights. Laughing Boy Chestnuts Pre-School